RETURN AND REFUND POLICY
Last updated: October 17, 2026

Made-to-Order Products
Our products are made after you place your order. We do not accept returns or exchanges for a change of mind or for choosing the wrong size, color, or phone model. Please check your selections before ordering.

Damaged, Defective, or Incorrect Items
If your item arrives damaged, has a manufacturing defect, or differs from what you ordered, contact support@cerrova.com promptly and within 30 days of delivery.

Include your order number, a description of the issue, and clear photos showing the product and the problem. Additional photos or videos may be requested.

After reviewing your claim, we will arrange a free replacement or refund for eligible issues. Do not send items back without contacting us first.

Refunds
Approved refunds will be issued to your original payment method. Processing time depends on your payment provider.

Missing Orders
If your order has not arrived, contact us with your order number so we can investigate.

Your Rights
This policy does not limit any rights you may have under applicable consumer protection laws.